Mobile Camera Share in action

Using mobile camera share with Cobrowse provides a robust solution for enhancing remote customer support. Agents can see exactly what the user is seeing in real time. This direct visual access enables agents to provide precise guidance and solutions for physical device issues. It significantly enhances the ability to troubleshoot complex problems that would be challenging to resolve over a traditional support call.

Cobrowse allows users to share their mobile camera view seamlessly from both web and native mobile app sessions. This ensures users have a consistent and convenient experience, regardless of the platform they are using, and that agents do not need even more platform-specific training, allowing for quick transitions and effective support.

More feature spotlights

Session Replay
See more about Session Replay

Agent Present Mode
See more about Agent Present Mode

Session Initiation
See more about Session Initiation

Private by Default
See more about Private by Default

Cobrowsing is evolving.

Harness the power of Cobrowse to enable both agents and customers to succeed.