Agent Present Mode in action

Reverse Co-browsing with Full Customer Tools

Agent Present Mode is essentially reverse co-browsing. It empowers customers with co-browsing tools, such as screen annotation and a laser pointer, so they can visually indicate to the agent where the problem is. This puts the customer in control of the interaction, helping to build trust and agency.

Sensitive Data Redaction and Controlled Content Sharing

Sensitive information can still be redacted during sessions, maintaining privacy and security. Additionally, companies have full control over what content can be shared, ensuring that only approved materials are shown to customers. This level of control is important from a compliance perspective and helps prevent data breaches.

Create Bespoke Guided Experiences

Agent Present Mode can be particularly beneficial for bespoke tailored experiences. For instance, a wealth advisor can guide clients through their finances in a collaborative, shared experience; providing a personalized and professional service. This capability provides a memorable and differentiated user experience, driving customer satisfaction and loyalty.