The Problem
Be there when customers need you most
In today’s world, your brand’s digital experiences across mobile and web are core to your customer experience. These channels enable self-service, facilitate transactions, and drive customer loyalty.
During critical moments, your most valuable customers are feeling frustrated and call on your support channels.
- 80% of people say the experience a company provides is as important as its product or services. (Salesforce)
- 70% of online shopping carts are abandoned. (Baymard Institute)
- 58% of consumers have stopped doing business with an organization due to poor service. (Microsoft)
- 88% of customers say good customer service makes them more likely to purchase again. (Salesforce)
The Solution: Cobrowse
Equip your agents to see customer problems clearly
Cobrowse enables your Human and AI agents to collaboratively browse and navigate your digital channels with your customers in real time.
In a perfect world, customers can solve their issue quickly and be left with a strong brand experience that will drive their loyalty for years to come.
Free ebook
2025 Industry Report on Co-browse Technology
How prevalent is co-browsing technology across financial services, telecoms, retail, and SaaS?
Virtual Agents
Equip AI agents with real-time visibility and collaborative tools
Extend co-browsing capabilities to your AI agents—enabling them to see, guide, and resolve with human-level precision while maintaining enterprise security.
Visual intelligence for AI agents
Give AI agents real-time visibility into customer screens to diagnose issues accurately instead of relying on text descriptions alone.
Collaborative & Interactive Visual Tools
AI agents access the full co-browsing toolkit—drawing, annotations, and pointers—to provide step-by-step visual guidance through complex processes.
AI-ready enterprise security
Granular redaction controls and private-by-default options ensure AI agents operate within your security and compliance requirements.
Learn More About AI Co-Browsing
One powerful technology that increases customer loyalty and agent success at the same time.
Empower your Frontline Agents
When you empower your agents with visual context to see customer problems clearly, they can delight customers while increasing their own job satisfaction at the same time. This leads to higher retention and less re-training, while improving agent success metrics across the board.
Enhance your Customers experience
Customer loyalty is determined by the strength of your relationship, and how you perform during a few, critical moments. Visual collaboration during these pivotal interactions drives higher customer satisfaction and builds stronger loyalty and advocacy for your brand.
- 26% decrease in handle time
- 90% customer satisfaction
- 15% higher resolution rate
- 92% agent satisfaction
Customer Testimonials
Klarna
"This technology has proven invaluable for tackling complex cases, assisting new customers, and supporting those who may be less tech-savvy."
Athanasios Chatzoglou
Director of Customer Service
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Discovery Bank
"With Cobrowse, we get the right guy on the call. They give us the correct feedback, they guide us, and we get responses within the hour."
Lance Swartz
Head of Contact Centre System Support
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Quicken
"Cobrowse delivers a wide range of benefits to our business. It improves customer satisfaction and confidence that their issue is being resolved by the agent."
Ian Roberts
Director of Care Operations and Technology
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Shiftmed
"Cobrowse provides invaluable insights into what our Health Care Professionals are experiencing in real-time."
Clayton Panzeri
Director of Support
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Lightspeed
"While some handle times have increased, re-open rates have decreased, as agents are empowered to resolve more issues on the first contact."
Angelo Livanos
Vice President of Global Support
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Why Cobrowse.io?
- Powerful: Enjoy universal cobrowsing across all platforms, effortlessly navigating mobile apps, third-party sites, and modern web frameworks.
- Flexible: Cobrowse.io optimizes for your business outcomes, offering flexible APIs and configuration options to seamlessly integrate into your existing workflows.
- Trustworthy: Ensure compliance with our private-by-default data redaction and unparalleled audit capabilities, offering complete control.
Cobrowsing is evolving. Harness the power of Cobrowse to enable both agents and customers to succeed.